What We Offer
Modern customers expect quick, accurate answers, no matter the time or language. Digilite’s AI tools for businesses combine advanced natural-language processing with seamless omnichannel deployment to create customer service AI that’s always on, always helpful, and always cost-effective. Whether you need live-chat automation, multilingual AI customer support, or deep service analytics, our platform plugs effortlessly into the automation tools you already use and scales as your business grows.
AI Chatbots & Virtual Assistants (24/7)
Overview: Proactive, conversational bots that greet visitors, answer FAQs, and escalate issues when human help is needed.
Features: Context awareness, CRM data pull‑through, product recommendations, account verification, payment processing, and smart escalation workflows.
Benefits: Faster first responses, lower queue lengths, higher conversion rates.
Service Analytics & Optimization
Overview: Actionable insights that turn raw chat logs into strategies for growth.
Features: Trend identification, handle‑time benchmarking, automated quality‑assurance reviews.
Benefits: Continuous service improvements, measurable ROI on AI tools, and data‑backed staffing decisions.
Multilingual NLP & Sentiment Analysis
Overview: True global reach with AI that understands and responds in over 100 languages while gauging customer mood.
Features: Automatic language detection and real-time translation.
Benefits: Consistent service quality worldwide, culturally sensitive replies, and data-driven coaching for agents.
